Shockwave, LLC • shockwavetech.com
Effective date: October 23, 2026 | Last updated: October 23, 2026
1. Scope and agreement
These Website Terms and Conditions ("Terms") apply to shockwavetech.com and any Shockwave-operated subdomain that links to them (the "Website"). The Website is operated by Shockwave, LLC ("Shockwave," "we," "us," or "our").
When you affirmatively accept these Terms through a checkbox or another clearly identified acceptance mechanism, you agree to them. Do not submit an inquiry through a feature requiring acceptance if you do not agree. You must have legal capacity to agree and, if acting for an organization, authority to make the submission on its behalf.
These Terms address Website use only. They are not an equipment sales contract, ingredient supply agreement, pilot-trial agreement, service agreement, or nondisclosure agreement. Those matters require their own applicable agreements. These Terms do not amend or override a separately accepted agreement governing the same subject.
2. Business information and inquiries
The Website describes processing technologies, applications, trials, and ingredient products to support business inquiries. Submitting a form, requesting a specification sheet, discussing a material, or receiving an automated acknowledgment does not by itself place an order, book a trial, reserve equipment or inventory, or create a purchase obligation.
An authorized representative must confirm any proposed commercial arrangement through the applicable agreement or order-acceptance process. Pricing, configurations, availability, lead times, trial requirements, and services must be confirmed for the particular project. Changes to Website information do not change an already accepted order or agreement.
3. Trial results and material suitability
Trial results described on the Website relate to the material tested and the conditions of that trial. They are not a guarantee of results for other feedstocks, facilities, configurations, or operating conditions. Full-scale performance can depend on factors not established by a pilot, including configuration, scale, run time, material variability, and integration.
The Input Compatibility Guide and other application descriptions are screening resources, not acceptance of every material within a category. A "proven" or green listing is not a guarantee of commercial performance, safety, regulatory classification, or suitability for every end use. A specific application may require further evaluation, testing, and agreement.
Nothing in this section overrides an express commitment in a separately accepted agreement, excuses an inaccurate or misleading statement, or excludes a right that cannot legally be waived. Obtain current specifications and discuss your application with us before making purchasing or operating decisions.
4. Technical, safety, and regulatory information
Website descriptions are not a substitute for project-specific engineering, operating instructions, safety documentation, or advice from qualified legal, environmental, food-safety, or other professionals. References to an industry, standard, ingredient, or potential use do not by themselves establish certification, regulatory approval, permitting eligibility, suitability for ingestion, or a validated pathogen-reduction process.
Before handling materials, installing or operating equipment, or placing an ingredient or finished product on the market, identify and meet the requirements applicable to the facility, material, process, and intended use. This responsibility does not relieve Shockwave or another supplier of duties imposed on it by law or contract.
Website images, diagrams, and examples may be illustrative. They should not be treated as evidence of a particular equipment configuration, material result, or installation unless expressly identified as such.
5. Products, specifications, and separate sellers
Ingredient descriptions and specification links are provided for evaluation. Obtain the applicable current specification sheet, safety information, and any agreed lot-specific documentation before relying on a material for a particular formulation or use. A product described as "in development" is not represented as currently available for commercial supply.
Links or references to Renova or another supplier do not merge the entities or replace that seller's terms. The applicable quotation, purchase agreement, or order documents identify the seller and govern product specifications, warranties, delivery, payment, returns, and other commercial obligations. These Website Terms do not add or remove those obligations.
6. Your submissions and confidential information
Provide accurate information that you are authorized to share. You remain responsible for the content of an inquiry and retain ownership of your submitted materials. Sending an inquiry permits us to use it to evaluate and respond to the request, subject to our Privacy Policy, applicable law, and any governing agreement; it does not give us a blanket right to publish it or claim ownership.
Do not send trade secrets, proprietary formulations, confidential technical data, or sensitive personal information through the general public inquiry form. Ask us to arrange appropriate confidentiality protections and a suitable transfer method first. A form submission alone does not create a nondisclosure agreement. An existing nondisclosure or confidentiality agreement remains effective according to its terms.
Do not ship samples or visit a trial facility without prior coordination. Material acceptance, handling, testing scope, safety information, ownership of results, and return or disposal arrangements should be addressed in the applicable trial or project agreement.
7. Permitted use and intellectual property
You may view the Website and use information and expressly offered downloads for lawful business evaluation. Keep applicable copyright, trademark, and other notices intact. Product documents may carry additional conditions from their owner. This permission does not allow separate reuse of licensed photography, logos, or other third-party assets.
Except as permitted by law or the relevant rights holder, do not republish substantial Website content, sell it, misrepresent its source, remove notices, or use trademarks in a way that suggests endorsement. Rights in the Website, its content, and displayed marks belong to Shockwave or the applicable rights holders. No manufacturing, process-technology, or other commercial intellectual-property license is granted merely by access to the Website.
8. Prohibited conduct
Do not use the Website unlawfully; submit malware, spam, fraudulent information, or content that violates another person's rights; impersonate another person; attempt unauthorized access; bypass security or access controls; or interfere with the Website's operation. Do not extract information in a way that violates applicable law, confidentiality duties, or the rights of others.
We may restrict access where reasonably necessary to address misuse, security threats, maintenance, or legal obligations. Any restriction is subject to applicable law and does not cancel obligations under a separate commercial agreement.
9. Privacy and external resources
Our Privacy Policy describes personal-information handling connected with the Website. Acceptance of these Terms is not consent to optional marketing or tracking and does not waive privacy rights.
The Website may link to separately operated websites, documents, or services, including Renova resources. Review their terms and notices. We do not control changes to external resources, and a link is not a guarantee of every statement or practice at its destination.
10. Website availability and warranty limits
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS GENERAL INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not promise uninterrupted access, error-free software, or that general Website information alone will establish suitability for your particular project.
This Website-use provision does not disclaim an express warranty or obligation in a separate commercial agreement, excuse a misleading representation, limit our Privacy Policy commitments, or exclude a protection that cannot lawfully be excluded. Report a suspected error so we can review it.
11. Limits on Website-use liability
To the extent permitted by law, Shockwave will not be liable under these Website-use Terms for indirect, incidental, special, or consequential losses, or lost profits or business opportunities, arising from inability to access the Website or reliance on general Website information rather than a project-specific agreement.
This limitation does not exclude or limit liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, violations of nonwaivable privacy or security duties, or any other liability that cannot lawfully be excluded or limited. It does not replace the allocation of liability in a separate equipment, trial, service, or product agreement.
12. Governing law and disputes
To the extent legally permitted, these Terms are governed by Iowa law, without applying conflict-of-law rules that would require another state's law. Disputes arising from these Website-use Terms will be brought in the state courts in Polk County, Iowa, or the federal courts having jurisdiction there, unless mandatory law requires otherwise.
Nothing in this section removes a consumer's mandatory local-law protections, prevents a complaint to a regulator, or changes a dispute-resolution provision in a separate commercial agreement. These Terms do not impose mandatory arbitration or a class-action waiver.
13. Changes and general provisions
We may revise these Terms by posting an updated version with a new effective date. Changes apply prospectively. We will provide appropriate notice of material changes and obtain renewed agreement where required; posting a revision does not retroactively change an existing agreement or accrued rights.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver of later enforcement. These Terms address Website use; separate agreements continue to govern their respective subjects.
14. Contact
For questions about these Terms or to report an issue with the Website, contact:
Shockwave, LLC
4685 Merle Hay Rd. Suite 209
Des Moines, IA 50322
Email: angie@sw-companies.com