Shockwave, LLC • shockwavetech.com
Effective date: October 23, 2026 | Last updated: October 23, 2026
1. Who we are and what this policy covers
Shockwave, LLC ("Shockwave," "we," "us," or "our") operates shockwavetech.com. This Privacy Policy explains how we handle personal information through that website, any Shockwave-operated subdomain that links to this policy, and related inquiries sent to us by email or telephone.
Personal information means information that identifies, relates to, or can reasonably be linked to an individual. Business contact information can be personal information. Technical or company information is covered by this policy to the extent it includes personal information.
This policy does not automatically apply to separately operated websites, including linked Renova websites, or to employee and applicant records. Separate notices or agreements may apply to those activities.
2. Information we collect
Information you provide. When you contact us, we collect the information you choose to provide. This can include your name, company, business email address, telephone number, inquiry type, application or material description, daily processing volume, other notes, and subsequent correspondence. If you email us documents, we also receive the personal information included in those documents.
Technical information. Delivering and protecting the website involves processing information such as IP addresses, browser and device details, requested pages, access times, referring pages, and error or security events. If the tools described in Section 4 are enabled, additional information may include cookie or advertising identifiers, approximate location derived from an IP address, ad interactions, page activity, and interactions with forms, media, or chat.
Provide only information reasonably needed for your inquiry. Do not submit payment-card numbers, government identification numbers, account passwords, health information, or other sensitive personal information through the general inquiry form. Arrange appropriate confidentiality protections and a suitable transfer method before sending proprietary formulations, trade secrets, or confidential technical records.
3. How we use information
We use contact and inquiry information to respond to your questions, discuss equipment or ingredient requirements, assess the next steps for a material evaluation, arrange requested discussions or trials, provide requested documents, and maintain records of our business communications.
We use operational and security information to deliver the website, troubleshoot problems, prevent misuse, and protect the website and our business. If enabled, analytics and related tools may help us understand website use and improve content, while advertising tools may help us reach audiences, deliver relevant ads, and measure campaign performance, subject to applicable consent and opt-out requirements. We also use information as reasonably necessary to meet legal obligations and establish, exercise, or defend legal rights.
If you ask to receive business updates, we use your contact details to send those communications in accordance with applicable law. Sending an inquiry does not itself constitute consent to unrelated marketing where separate consent is required. You may opt out as described in Section 8.
4. Cookies, website tools, and privacy signals
We may use cookies, pixels, tags, local storage, and similar technologies, together with analytics, advertising, embedded media, chat, CAPTCHA, and session-recording tools. We may use advertising platforms across search, social media, display, video, and other channels. The categories below describe tools we may use; they do not mean that every tool or platform is currently active.
Analytics. If enabled, analytics tools may collect device and browser details, identifiers, referral sources, pages visited, and interactions to help us understand traffic and improve the website.
Advertising platforms and pixels. If enabled, these tools may collect IP addresses, cookie or device identifiers, pages visited, and ad interactions for audience selection, remarketing, ad delivery, and conversion measurement. Depending on their settings, providers may link this activity with information from other websites, apps, or services.
Embedded media. If enabled, video players and other third-party content may receive technical information and use cookies or similar technologies when content loads or you interact with it.
Chat. If enabled, chat tools may process messages, contact details you choose to provide, and related usage information to respond to questions and provide assistance.
CAPTCHA and security tools. If enabled, these tools may process IP addresses, device information, and interaction signals to detect automated activity, prevent spam, and protect the website.
Session recording. If enabled, these tools may record or reconstruct page views, clicks, scrolling, mouse movements, and form interactions to diagnose usability problems. Depending on the configuration, information entered into fields may be captured. Do not enter sensitive or confidential information in general website forms or chat.
Tool availability, providers, and settings may change. Use of these tools remains subject to applicable notice, consent, and opt-out requirements. Merely visiting the website, submitting an inquiry, or accepting the Website Terms is not a substitute for separate consent where it is required.
Your browser may allow you to block or delete cookies and similar storage. Blocking technology necessary for a feature may affect that feature. Browser settings are not a substitute for any additional consent or opt-out controls required by applicable law.
5. When information is disclosed
We may disclose contact and inquiry information to service providers that help us operate the website, deliver forms and email, provide technical support, and maintain business records. Operational information may be processed by hosting and security providers. We limit access to information needed for those services and require appropriate confidentiality and data-protection safeguards.
When needed to answer an inquiry about Renova ingredients, we may provide the relevant contact details and inquiry information to Renova Technologies. An independent website or service may provide its own privacy notice. We may also disclose information at your direction; to professional advisers; when legally required; to protect rights, safety, and security; or in connection with a proposed or completed business reorganization, subject to applicable protections.
Shockwave does not sell personal information.
Advertising-related disclosures. When enabled, the tools described in Section 4 may make IP addresses, cookie or device identifiers, browsing activity, and ad-interaction information available to advertising platforms, ad networks, analytics providers, and measurement partners. Depending on the service and its settings, these providers may combine that information with information from other sources. Disclosures for cross-context behavioral advertising may be regulated as "sharing" or targeted advertising even without a monetary payment. Applicable choices and rights are described in Sections 4 and 7.
6. Retention and security
We retain personal information for the period reasonably needed for the purposes described in this policy, considering the nature of the inquiry, any ongoing business relationship, legal and recordkeeping requirements, security needs, and the establishment or defense of legal claims. When it is no longer needed, we delete or de-identify it under our retention procedures, subject to lawful preservation duties and secure backup-retention cycles.
We use administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. This statement does not limit any security duties or remedies that apply under law.
7. Your privacy requests
Depending on your location, the information involved, and which laws apply, you may have rights to know about or access your information, obtain a portable copy, correct inaccuracies, request deletion, restrict or object to certain processing, withdraw consent, or opt out of certain sales, sharing, targeted advertising, or profiling. These rights have legal conditions and exceptions; this paragraph does not state that every privacy law applies to Shockwave.
To submit a request, email angie@sw-companies.com with the subject "Privacy Request," or write to the address in Section 12. Tell us the nature of the request and provide enough information to identify the relevant records. We may ask for proportionate verification before providing or changing personal information. We will not require you to create an account to make a request. Authorized agents may submit requests where permitted, with appropriate proof of authority.
We will respond within the time required by applicable law, explain any permitted extension or denial, and will not unlawfully discriminate against you for exercising a privacy right. Where an appeal right applies, reply to our decision or email the same address with the subject "Privacy Appeal." We will explain our appeal decision and provide applicable complaint information. You may also contact the privacy regulator or attorney general responsible for your location.
8. Communication choices
You can request that we stop sending promotional emails by using the unsubscribe method in the message, if provided, or by emailing angie@sw-companies.com. We may still respond to an inquiry you initiated and send necessary service, transaction, security, or legal communications. Where processing is based on consent, you may withdraw that consent without affecting the lawfulness of earlier processing.
9. U.S. hosting, other websites, and international handling
Links to Renova, specification downloads, and other external resources may take you to websites operated separately from Shockwave. Review the privacy notice of each destination. A link alone does not make that destination subject to this policy.
Our website is hosted in the United States, and Shockwave operates in the United States. Information you send directly to our U.S. team is received there. Privacy laws may differ from those in your location. U.S. website hosting does not necessarily mean that every advertising, analytics, communications, or other third-party provider processes information only in the United States. Any international processing or transfer must comply with applicable requirements; using the website is not, by itself, a waiver of privacy rights or consent to a transfer requiring separate safeguards.
10. Children
This website is intended for adult business users and is not directed to children under 13. Children under 13 should not submit personal information. If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action, including deletion where required.
11. Changes to this policy
We may update this policy to reflect changes to the website, our practices, or applicable requirements. We will post the revised policy with an updated date. For material changes, we will provide additional notice reasonably suited to the change, such as a prominent website notice or a direct notice where appropriate, and obtain consent where required. New practices will not be applied to existing information in a way that violates applicable law.
12. Contact us
For privacy questions, requests, or concerns, contact:
Shockwave, LLC
Attention: Privacy Requests
4685 Merle Hay Rd. Suite 209
Des Moines, IA 50322
Email: angie@sw-companies.com